We are happy to accept Paypal payments, however please be advised
when you pay by Paypal you are paying Paypal and then paypal pays us.
The charges to your account are instant.
If you place your order with
us and use a credit card directly with us we will not charge your credit
card until the item is ready to ship and payment is due.
Due to this nature we are
unable to refund Paypal payments, you may move the payment to a
different order if you like but we are unable to process refunds. Paypal
reversals will eliminate the ability of the confirmed address for the
paypal account to place any further orders with 1 Stop Diecast.
Shipping Charges for items shipped
outside the US
Items shipped outside of the US will be charged the
delivered price on our web site plus the exact shipping cost of the
carrier used for shipping.
International orders are charged the website delivered price PLUS the
EXACT USPS Charges for Shipping and Insurance. Customs and Duty Charges
are the responsibility of the client. All Customs forms are filled out
100% accurate, WE DO NOT DO "Gift" SHIPMENTS. Our system does
not provide tracking numbers for USPS shipments, due to the high volume of
International orders we are unable to provide these numbers at the time of
delivery. Items RETURNED to us for can be reshipped for the current cost
of Shipping the item again, or a refund may be given for the items Minus a
25% restocking fee, the original cost of shipping the item AND any
additional charges paid by 1 Stop Diecast from the shipper for the return
of the product (Provided the items are in a state that they maybe resold).
The USPS does not allow for tracking or insurance claims for International
orders until 45 days after the original shipment of goods.
Shipping Charges for items shipped in
Nearly all items on our web site feature delivered pricing. This means no
additional charges will be added to your order no matter how many
shipments we send you. No surprise shipping charges if you pre-order items
along with items that are in stock. This feature allows us to get you your
collectibles as fast as possible as they become available from the
Items to P.O. Boxes or that
require USPS shipping in the US will be assessed a $2.50 per box Service Charge.
Items marked with additional shipping
charges on our web site will incur only those shipping charges. We NEVER
add a handling charge for US orders.
Due to the Limited Edition and "Hot" periods for
collectibles it is possible for an item to become backordered with out
notice. We will ship these orders as soon as they become available to us
from the manufacturer. As nearly all our items feature a delivered price
you will not incur any additional shipping cost for these items.
we understand that things happen in life and there are times when you may
need to change your order. Cancellations are accepted as long as the item
has not already been shipped. A 20% Restocking fee will apply to all
orders that have already been charged to your credit card as at this time
the product has been Committed to you and unavailable for sale to others.
Subscription items will be charged a 25% re-stocking fee for returned
shipments after they have left our warehouse due to the discount pricing
and will terminate any subscriptions in our system. Allocated Items Such as Pixar Cars,
Classics Items will be assessed a 25% Restocking
fee due to the extreme allocations from the manufacturer.
Factory Sealed Inner Cases and Master
In order to guarantee collectors the highest probability on getting a
Treasure Hunt or White Lightning car factory sealed cases are shipped with
an additional outside "Case Label" from 1 Stop Diecast. Boxes
with this seal broken are non-returnable for any reason. If your box
arrives with the seal broken, please refuse the shipment and call us. A
replacement will be shipped upon the packages return to us by the carrier.
Because these boxes are shipped sealed by the manufacture we can not offer
any guarantee of contents or assortment.
All orders are shipped on a first to order first to ship basis. Our
automated shipping system automatically releases orders in the order they
were placed to be shipped. Items of the collectible nature are frequently
shipped by the manufacturer in waves when first released. we encourage you
to pre-order as early as possible to insure your earliest shipping date. CURRENT
or SHIPPING NOW on the website relates to the fact that the
manufacturer is currently shipping the product.
Manufacturer Sellout / Cancellations:
On very rare occasions a manufacturer will sell out of a product with out
giving us any prior notice, on these occasions we regret that order may
not be able to be filled. Product cancelled for production by the
manufacturer will result in cancellation of all pre-orders. Any item that
requires a MAJOR redesign or adjustment by the manufacturer will result in
all pre-orders cancelled and notification in our e-mail update on how to
re-order the changed item.
We gladly accept American Express,
Discover, Visa, MasterCard, Money Orders, Cashiers Check, and
Personal Checks on all orders. Personal
Check orders are held for 10 days to allow the check to clear our bank. All
returned checks incur a $25.00 service charge.
We strongly suggest you pre-order all items. Due to the nature of
Limited Editions and availability of "hot" items from the
manufacturers pre-orders are your best opportunity to insure you get the
products you want at their first release. Release dates and product descriptions
are released by the manufacturer prior to manufacturing and are subject to
change without notice. Your credit card will NEVER be charged for an item
prior to the item being prepared for shipping to you
For all returns please call or
email us for a Return Merchandise Authorization (RMA) number prior to
shipping your product back to us so we can help you faster upon our receiving
your package. No returns can be accepted without a RMA number clearly
marked on the outside of the box. Also please include a copy of your
original invoice and a note explaining your return. All returns should be
sent insured with a signature required as we can not be responsible for
the item until it is received by us.
Send Returns To:
1 Stop Diecast
19510 Van Buren Blvd
Riverside, CA 92508
Damaged or NON Mint Items:
We offer a 14 day return policy in which you may return any damaged item
for replacement. Due to the nature of Limited Editions some items may be
sold out and are not replaceable, in these instances a credit will be made
to your credit card or a refund check will be issued. 1Stop Diecast will
refund your return shipping charges.
Product Damaged by
We ship all our packages INSURED. Please call before returning any item
damaged in shipping so we can contact the shipper and file an immediate
claim on your behalf.
Non-Damaged or I
Don't Like It:
Sometimes an item is not what you like
or it was ordered by mistake. We understand this and will accept these
returns within 10 days. These returns will incur a 20% restocking fee plus
a $10.95 shipping charge and must be returned at purchasers expense.
1 Stop Diecast is open Monday
- Friday 8:00AM to 5:00PM. California time. Please feel free to
call us at (951) 780-5104 with any additional questions you may have.
1 Stop Diecast
19510 Van Buren Blvd, suite F3-281
Riverside, CA 92508
(951) 780-5104 Phone
(951) 780-6149 Fax